aZaaS Terms of Use
Effective date: 28 June 2026 Last updated: 28 June 2026
These Terms of Use ("Terms") are a binding agreement between aZaaS Pte. Ltd. and its relevant regional affiliate ("aZaaS", "we", "us") and the organisation on whose behalf the Services are accessed ("Customer", "you"). They govern access to and use of the BOA platform and related aZaaS services described below (together, the "Services").
By clicking "I agree", logging in, or otherwise accessing the Services, you accept these Terms. If you are accepting on behalf of an organisation, you represent that you are authorised to bind that organisation. If you do not agree, do not access the Services.
These Terms incorporate by reference the Acceptable Use Policy, the Data Processing Addendum ("DPA"), the Supported Regions Policy, and any Order Form or subscription plan agreed between the parties. Where an executed Order Form or master agreement conflicts with these Terms, that document controls for the conflicting point.
1. Definitions
"Services" means the BOA application suite (including editions such as BOA Apex, BOA Spark, and the aZaaS HyperB console), the ionTone intelligence engine, the HyperB methodology as delivered in software, and related tools, documentation, and support.
"Customer Data" means data, content, and materials that you or your Users submit to or generate within the Services, including inputs and prompts.
"Outputs" means content the Services generate in response to your inputs.
"ionTone Personalisation" means the tenant-specific tuning, context, and intelligence that ionTone builds for your organisation from your cognition, competencies, target markets, customer categories, and Customer Data, to make the Services more relevant to you.
"aZaaS Materials" means the Services and all underlying software, models, the HyperB methodology, the ionTone engine, business-model and thinking-model libraries, templates, and related intellectual property.
"User" means an individual you authorise to use the Services under your account (for example, an employee, contractor, or adviser).
2. The Services
aZaaS provides BOA (Business Operations Autonomous), an AI-driven business-operations and business-process platform powered by the HyperB methodology and the ionTone intelligence engine. We grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Services during your subscription term, for your internal business purposes, subject to these Terms and your Order Form. Features, editions, and limits available to you depend on your subscription. We may improve, change, or discontinue features, and will use reasonable efforts to give notice of material changes.
Some features may be offered as beta, pilot, or preview. These are provided "as is", may change or be withdrawn, are not covered by any service-level commitment, and should not be used for production- critical purposes.
3. Accounts, Users, and Security
You are responsible for all activity under your account and for your Users' compliance with these Terms. You must keep credentials confidential, use any required authentication, and not share, resell, or transfer access. Notify us promptly at support@azaas.com if you suspect unauthorised access or a security incident affecting your account.
4. Acceptable Use and Restrictions
You will use the Services only in compliance with these Terms, the Acceptable Use Policy, and applicable law. You must not, and must not permit any User or third party to:
(a) use the Services to build, train, or improve a competing product, service, or AI model; (b) reverse engineer, decompile, copy, or attempt to derive the source code, models, or methodology of the aZaaS Materials, except where such restriction is prohibited by law; (c) resell, sublicense, rent, or provide the Services to unaffiliated third parties, or circumvent subscription limits, edition gating, or access controls; (d) upload unlawful, infringing, or harmful content, or use the Services to violate the rights of others or any applicable law; (e) interfere with or disrupt the integrity or performance of the Services, or attempt unauthorised access to them.
We may suspend access where we reasonably believe use violates this section, poses a security risk, or is required by law, and will use reasonable efforts to give notice.
5. Customer Data — Ownership and Licence
As between the parties, you own your Customer Data. You grant us a limited, worldwide licence to host, process, transmit, and display Customer Data, and to create ionTone Personalisation, solely to provide, secure, support, and improve the Services for you. You are responsible for the accuracy of Customer Data and for having the rights and consents needed to submit it.
6. ionTone Personalisation and AI Training
ionTone uses your Customer Data to build intelligence that is personalised to your organisation — your own tenant-specific tuning, context, and, where offered, a personalised model.
- We do not use your Customer Data to train shared or foundation AI models that serve other customers. Your Customer Data is not pooled with other customers' data for general model training.
- ionTone Personalisation derived from your Customer Data is made available to you; we do not sell your Customer Data.
- We may use aggregated and de-identified information (which does not identify you or any individual) to operate, analyse, benchmark, and improve the Services.
- Where the Services rely on third-party AI model providers, we maintain arrangements intended to ensure those providers do not train their models on your Customer Data. Subprocessors are listed in, and governed by, the DPA.
Any controls we make available to manage data use (for example, retention or personalisation settings) are described in the documentation.
7. AI Outputs — Nature, Ownership, and No Reliance
The Services are AI-assisted. You acknowledge that:
- Outputs may be inaccurate, incomplete, out of date, or unsuitable, and may not reflect aZaaS's views. It is your responsibility to evaluate Outputs before relying on or sharing them.
- Outputs are not professional advice. The Services do not provide legal, financial, tax, accounting, employment, or other regulated professional advice. For decisions with legal, financial, employment, or similarly significant consequences, you must apply human review and qualified professional judgement before acting.
- Where you use the Services in higher-risk or consumer-facing contexts, you are responsible for appropriate human oversight and any required disclosure that AI was involved.
Subject to your compliance with these Terms, we assign to you whatever right, title, and interest we may have (if any) in Outputs generated for you. Because AI-generated material may have limited or no intellectual-property protection by law, we make no warranty that Outputs are protectable, original, or non-infringing, and you are responsible for reviewing Outputs before use.
8. Intellectual Property
The aZaaS Materials are and remain the exclusive property of aZaaS and its licensors. Nothing in these Terms transfers ownership of the Services, the ionTone engine, the HyperB methodology, the business-model and thinking-model libraries, or any related IP. Your licence is limited to the rights expressly granted here. If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve the Services, without obligation to you.
9. Confidentiality
Each party may receive information of the other that is marked or reasonably understood to be confidential. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisers who need it and are bound by comparable obligations. This does not apply to information that is public, independently developed, or lawfully obtained without restriction, or where disclosure is legally required.
10. Data Protection and Regional Compliance
We process personal data in accordance with the DPA and applicable data-protection laws across the regions we serve, which may include Singapore's PDPA, Malaysia's PDPA, Hong Kong's PDPO, Indonesia's PDP Law, and, where relevant, the PRC's PIPL. You are responsible for ensuring you have a lawful basis and any required consents to submit Customer Data, and for your own compliance obligations as a data controller. Cross-border processing and storage are addressed in the DPA; some data-residency or feature differences may apply by region.
11. Security
We maintain administrative, technical, and organisational measures designed to protect the Services and Customer Data, as described in the DPA or our security documentation. No method of transmission or storage is completely secure, and you remain responsible for securing your own systems, credentials, and Users.
12. Third-Party Services and AI Model Providers
The Services may interoperate with or rely on third-party services and AI model providers. Your use of third-party services is governed by their terms, and we are not responsible for them. We remain responsible for our subprocessors as set out in the DPA.
13. Fees
Where the Services are paid, fees, billing, and subscription terms are set out in your Order Form or plan. Unless stated otherwise, fees are based on the subscription purchased (not actual usage), non-cancellable, and non-refundable, and taxes are your responsibility.
14. Service Availability and Support
We will use commercially reasonable efforts to make the Services available, except for planned maintenance and events beyond our reasonable control. Any service-level commitments and support scope are as stated in your Order Form or the support documentation. Beta, pilot, and preview features carry no availability commitment.
15. Warranties and Disclaimers
Except as expressly stated in a signed agreement, the Services and Outputs are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Services or Outputs will be uninterrupted or error-free. Nothing in these Terms excludes liability that cannot be excluded by law.
16. Limitation of Liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities; and (b) each party's total aggregate liability arising out of or relating to these Terms will not exceed the fees paid or payable by you for the Services in the twelve (12) months before the event giving rise to the claim. These limits do not apply to a party's confidentiality breach, your payment obligations, your breach of Section 4 (Acceptable Use and Restrictions), or a party's indemnification obligations.
17. Indemnification
You will defend and indemnify aZaaS against third-party claims arising from your Customer Data, your use of the Services in breach of these Terms, or your violation of law or third-party rights. Any indemnity we provide will be as expressly set out in a signed agreement; absent that, we do not indemnify you for claims relating to Outputs.
18. Term, Suspension, and Termination
These Terms apply while you have access to the Services. Either party may terminate for material breach not cured within 30 days of notice, or as set out in the Order Form. We may suspend or terminate access for the reasons in Section 4 or as required by law. On termination, your right to access the Services ends; you may export Customer Data for 30 days, after which we may delete it, subject to legal retention requirements. Sections that by their nature should survive (including IP, confidentiality, disclaimers, liability limits, and indemnities) will survive.
19. Supported Regions
The Services are offered in the regions set out in the Supported Regions Policy (currently Singapore, Malaysia, Hong Kong, Indonesia, and China). Availability of specific features may vary by region.
20. Changes
We may update the Services and these Terms from time to time. For material changes to these Terms, we will provide reasonable notice (for example, in-product or by email). Your continued use after the effective date of an update constitutes acceptance.
21. Governing Law and Dispute Resolution
These Terms are governed by the laws of Singapore, without regard to conflict-of-laws rules. Disputes shall be resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in Singapore under its rules, except that either party may seek injunctive relief to protect its intellectual property or confidential information in any court of competent jurisdiction. The parties submit to the exclusive jurisdiction of the courts of Singapore, except that either party may seek injunctive relief to protect its intellectual property or confidential information in any court of competent jurisdiction.
22. General
These Terms (with the documents they incorporate and any Order Form) are the entire agreement on their subject matter. You may not assign them without our consent; we may assign to an affiliate or in connection with a reorganisation. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. We may identify you as a customer using your name and logo, unless you opt out by contacting support@azaas.com. Notices will be given through the Services or to the contact details on your account.
23. Contact
aZaaS Pte. Ltd. 9 Straits View, Marina One West Tower, #05-07, Singapore 018937 Email: support@azaas.com · Tel: +65 3159 5015 · Website: www.azaas.com
By logging in to or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms of Use.